Переезд в Бельгию.

Вакансия для автора с сайта monster.be:

Russian Mother Tongue (With English) Customer Service Professional Required – Region Hainaut
Introduction:

In just 15 years, Secretary Plus has become the number one in the selection, recruitment, employment and guidance of management support personnel.

The International Division of Secretary Plus Management Support specialises in the recruitment and selection of native speakers of other languages but French and Dutch for the international market in Brussels and its surrounding areas. Voted Best Employer of Belgium in 2008 and 2009, we are also number one in providing a range of exciting opportunities for multilingual management assistants in Belgium.

Our client, a well known European manufacturing market leader is looking to expand its Russian Customer Service team. The position requires you to have Russian mother tongue and fluent English in speaking, reading and writing.

Tasks:

The position is to provide proactive operational support to customers and distributors. The primary responsibility is to offer first class service in customer order management and to maintain excellent working relationships with customers and distributors on a day-to-day basis.

You will try to understand customer buying patterns by developing a good working knowledge of the market place and are committed to pro-active order management. You will work in collaboration with other departments to meet customer needs using existing processes, workflows and IT-tools. You will have accountability for the achievement of team goals on Sales, Margin and Customer satisfaction of the Business and take primary responsibility for all Order Management related tasks. You must also maintain intensive contacts with the customer base, identifying customer needs and wants. Also gathering customer, market and competitive information. The role also includes providing product information and price and terms quotations, establishing and executing of rebates or commissions in collaboration with the Business Unit you work for. Also, pursue the collection of payment working with the Customer Financial Services department (this may include pricing dispute resolution). You may also be requested to provide the support needed for non-standard requests and samples including of newly developed products requiring special administrative set-ups.

Profile:

You will have Russian mother tongue with fluent English. You will be educated to a Degree standard and have two years experience with a commercial environment. You will be service minded and have excellent IT practice. You must possess outstanding communication skills and excel at relationship building, both internally and externally.

Offer:

Working in a dynamic, international education environment and an attractive salary with extralegal advantages.

Удачи!